Frequently Asked Question's
Everything you need to know about our fine jewellery — from ordering and shipping to care and bespoke services.
What is MOSDIAM?
MOSDIAM is a jewelry brand specializing in elegant moissanite rings, engagement rings, wedding bands, and bridal jewelry. We bring together timeless designs, beautiful brilliance, and accessible luxury to help you celebrate life's most meaningful moments.
What makes MOSDIAM jewelry special?
Our jewelry combines carefully designed settings, brilliant stones, and elegant styles for every occasion. Whether you're looking for a timeless engagement ring or a statement piece, MOSDIAM offers designs that celebrate your unique story.
What is moissanite?
Moissanite is a brilliant gemstone known for its exceptional sparkle, fire, and durability. It offers a beautiful diamond-like appearance and is a popular choice for engagement rings and everyday jewelry.
Is moissanite a real diamond?
No. Moissanite is a distinct gemstone with its own chemical composition and optical properties. It resembles a diamond in appearance but is not a diamond.
Are your rings suitable for everyday wear?
Moissanite is a durable gemstone suitable for regular wear. To keep your ring looking its best, we recommend removing it before heavy physical activities, using harsh chemicals, or doing work that could damage the setting.
Our collections include engagement rings, wedding bands, bridal sets, solitaire rings, halo rings, and designs featuring a variety of gemstone shapes, including oval, round, pear, emerald, princess, marquise, and heart cuts.
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What metals are available?
Metal options vary by design and product. Depending on the ring, you may find sterling silver, gold-plated finishes, or other available metal options. Please check the individual product page for exact material details.
Do your rings come in different stone sizes and shapes?
Yes. Our collection features different stone shapes, styles, and carat sizes. Available options vary by product, so please review the product description and variant selections before ordering.
Are your gemstones certified?
Certification depends on the specific product. Please refer to the individual product listing for certification details and documentation included with your purchase.
Do the rings come in gift packaging?
Selected products include gift packaging. Please check the product description to confirm whether a gift box is included with your chosen ring.
How do I find my ring size?
You can use our Ring Size Guide to help determine the correct size. For the most accurate result, measure your finger carefully and compare the measurement with the sizing chart before placing your order.
What if I order the wrong ring size?
If your ring does not fit correctly, please contact our customer support team to discuss the available exchange or return options. Eligibility depends on our applicable return and exchange policy.
Do you offer custom-designed rings?
Custom design options may be available for selected styles and requests. Contact our team with your preferred design, gemstone shape, size, or reference image to discuss the available possibilities.
Can I choose a different metal color?
Some rings are available in multiple metal colors, such as silver, gold, or rose gold finishes. Available colors depend on the specific product and can be selected on its product page.
How can I place an order?
Browse our collections, select your preferred ring, choose the available size and style options, and add the product to your cart. Proceed to checkout to enter your shipping details and complete your purchase.
What payment methods do you accept?
Available payment methods are displayed during checkout. Please review the options presented at checkout to confirm which payment methods are supported for your order.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible. Changes may not be possible once your order has entered processing or has been shipped.
How can I track my order?
Once your order has been shipped, check your shipping confirmation email for tracking information, if provided. You can use the tracking details to follow your shipment's progress.